Have been using a VPS for several years now. I've had couple databases running on it, also it served as a "satellite" for me on the internet - a helper "moonbase" for my online persona and, of course, my home page ran there. And I've been using OVH because it was coffee-cup cheap.
The first warning was when my VPS suddenly became unavailable for several days, with no warning or even a status report (according to their statuses everything was okay and running). The customer support did not answer me at all, not even once.
The second strong hint that I should quit was when my VPS got destroyed by fire. Literally, the data-center has migrated into the cloud overnight. A neighboring data-center, actually, but my VPS was also damaged. OVH was generous to provide me with 1.5 years of free service for this. That was kinda nice, and I bought it.
One day VPS became unavailable again and I could not even access my account - the system said I have entered wrong password or something. It almost looked as if my account was deleted or something. I even created a new account just to write to support - but got no response either.
Later on the service became available again. But by that time I have already moved to another provider, so had to cancel my OVH.
I managed to log in to my account and have tried to cancel my service. All I got was
An error has occurred cancelling the service. message.
I had created the ticket, but did not receive an answer to it even after a week of wait. Luckily, it still was possible to switch the payment to manual payments (so - disabled automatic renewal). And, just in case, blocked OVH from payments in my banking app.
Two weeks later, the support has finally answered my ticket and said it will be okay if I just ignore the next payment, and they will just terminate my service. And later I got a message from my banking that OVH have tried to withdraw monthly payment from my account (even tho I have cancelled the automatic renewal
- it still tried to withdraw some money. Good thing that my bank has option to block payments to specific service, because did not want to give them another dime)
I have moved to a more expensive option now. A local one. Great support, quick replies and no issues so far.
And my advice for anyone now is to stay away from OVH. It's not worth it.